The remote account represents a strategic model that complements the business network and is aimed at developing and consolidating the relationship between the company and its customers. The main objective of the service is to develop new business by acquiring prospective customers and recovering inactive or dormant customers in order to establish a lasting relationship of loyalty with them. Through dedicated online and offline contact channels (phone, chat, email, cobrowsing), the dedicated account stabilizes a personalized and continued relationship, providing assistance in the long-term business development process.

TARGETS

• Recovery of inactive customers

• Acquisition of new customers

• Opening of new channels and/or markets

• Increase in turnover

• Expansion and strengthening of the commercial network

• Customer loyalty

• Brand Reputation Consolidation