The customer care and help desk service provides assistance and support on inquiries regarding technical and business information and complaints management for products and services It allows you to provide your customers with technical support during the presales and after-sales phases and with informational support through front office and back office management, via different channels: • Front office telephone • Front office live chat • Opening and management Tickets • Email • Fax

TARGETS

• Technical assistance in the pre-sales and post-sales phase

• Information support

• Management 7/7 and h24

• Multilingual Operators