CUSTOMER EXPERIENCE CHECK-UP

We analyze your Customer Experience

The digital era is associated with the era of the customer. Technology and mobile phones now allow everyone to access information anytime and anywhere, actively involving the customer in the process of building brand reputation. Global market offerings, real-time personalized services, numerous touchpoints and alternative business models.

These days, being competitive means being able to create and build a trusting relationship between you and your customer. Customers don’t base their product choice on structural features any more: they choose brands based on what emotions the brands evoke. The customer is the only thing that matters in a relationship that is based on listening to, understanding, and meeting their needs.

CX

CHECK-UP

GGF Group can give the company its own current customer experience check-up.

By examining all TOUCHPOINTS one by one and looking at the competitive context, a diagnosis takes into account the 6 CX PILLARS, highlighting strengths, weaknesses, challenges, opportunities and areas where the company’s current working methods can be improved.

In this way, through the check up, it is possible to support companies highlighting strengths and weaknesses, threats, opportunities and identify areas for improvement of the current modus operandi.

Why GGF

Brand Reputation

Acquisition and analysis of the data necessary to understand the reputation of your business.

Customer Journey

Internal structure organized to support the partner at every phase of the customer journey.

Constant assistance

Privilege viewpoint on your viewpoint on your business by ensuring constant assistance.

Cross-Experience

Experience in different sectors from tourism to the white industry to home appliances with effective service and fast responses.

Dynamism and Speed

Structure equipped with professionals and experts, to meet all your needs.

Expertise

All Italian expertise - Born and grown up in Ancona. GGF has improved all its skills here and here is committed to develop.

CUSTOMER EXPERIENCE CHECK-UP

CX

Why GGF

Brand Reputation

Customer Journey

Constant assistance

Cross-Experience

Dynamism and Speed

Expertise

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GGF GROUP

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